In his book, The Good Listener, Hugh Mackay outlines 10 Laws of Communication. He highlights that people are more likely to listen to what you’re saying if the subject interests them or is something that is directly relevant to their circumstances. That a bit of a no brainer in my opinion.
Another point Mackay makes is that people are more likely to listen to you if you first listen to them. While this seems obvious, it’s an easy notion to forget. If we don’t demonstrate that we are equally interested in what the other party to the discussion is saying, they’re likely to dismiss both us and our comments.
For your review ….
The 10 Laws of Communication:
1. It is what the listener does with our message that determines our success as communicators.
2. Listeners interpret messages in ways which make them feel comfortable and secure.
3. When people’s attitudes are attacked head-on, they are likely to defend those attitudes and, in the process, reinforce them.
4. People pay most attention to messages which are relevant to their own circumstances and point of view.
5. People who feel insecure in a relationship are unlikely to be good listeners.
6. People are more likely to listen if we listen to them.
7. People are more likely to change in response to a combination of new experience and communication than in response to communication alone.
8. People are more likely to support a change which affects them if they are consulted before the change is made.
9. The message in what is said will be interpreted in the light of how, when, where and by whom it is said.
10. Lack of self-knowledge and an unwillingness to resolve our own internal conflicts make it harder for us to communicate with other people.
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